Shipping & Returns
At Jewelrydisk Ltd., we prioritize seamless delivery and hassle-free returns to ensure your experience with our premium jewelry collections is as exceptional as our products. Below are the details of our policies, designed to align with our commitment to quality, innovation, and customer satisfaction.
Shipping Policy
1. Global Shipping Network
Leveraging our vertically integrated supply chain, we offer fast, reliable shipping to 50+ countries through partnerships with leading carriers like [DHL, FedEx, UPS, etc.]. Our IoT-enabled logistics system ensures real-time tracking and minimal transit delays.
2. Delivery Options
- Standard Shipping: Free on all orders over $1, delivered within 3-15 business days.
- Express Shipping: Upgrade to expedited delivery (guaranteed within 3-7 business days) for a flat fee of $15.
- B2B Bulk Orders: Tailored freight solutions for wholesale clients, including consolidated shipping and customs clearance support.
3. Order Tracking & Transparency
- Receive automated updates via email/SMS, including a unique tracking link.
- Access our blockchain-powered platform to trace your order’s journey from production to delivery, ensuring ethical sourcing and supply chain transparency.
4. Sustainable Packaging
All orders are shipped in eco-friendly packaging made from 100% recycled materials/biodegradable alternatives, with zero plastic fillers.
Returns & Exchanges
1. Easy Returns Policy
We stand behind the quality of our craftsmanship. If you’re unsatisfied, return your purchase within 7 days for a full refund, exchange, or store credit.
2. Eligibility
- Items must be unused, undamaged, and in their original packaging.
- Personalized/customized pieces (e.g., engraved rings) are final sale unless defective.
3. Simplified Process
- Step 1: Contact our support team at [email protected] to initiate a return.
- Step 2: Print a prepaid return label (free for eligible returns) or use our AI-powered returns portal for instant authorization.
- Step 3: Drop off the package at any carrier partner location.
4. Refunds & Exchanges
- Refunds are processed within 7 business days of receipt, issued via your original payment method.
- Exchanges are prioritized for quick turnaround (new item shipped within 3 days).
5. Quality Assurance
Our automated inspection system, powered by AI-driven imaging technology, ensures returned items meet quality standards before resale. Minor imperfections? We donate lightly used items to charity partners to minimize waste.
Extended Support
- Warranty Program: All products come with a 1-year warranty against manufacturing defects.
- Fit Guarantee: Unsure about sizing? Contact our virtual stylists via AR try-on tools for personalized recommendations.
- 24/7 Customer Care: Reach our team at [email protected] for shipping or returns assistance.
Jewelrydisk Ltd. combines speed, sustainability, and cutting-edge technology to redefine jewelry logistics. Shop confidently knowing we’ve got your back—from cart to doorstep and beyond.